Company

Orielle Lab UG (haftungsbeschränkt)

Address

Sebastian-Kneipp-Straße 41, 60433 Hessen, Germany

Email

support@oriellelab.com

Phone

+49 69 80883879

Depending on how you interact with us, we may collect:

• Name, email, mobile number
• Social media profile (if you choose to connect)
• Date of birth
• Billing, shipping and (work) address
• Payment information (processed by our payment providers)
• Usage data (pages viewed, interactions, approximate location, device/browser)

• Directly from you (forms, account creation, checkout, support messages)
• Automatically via cookies and similar tech (see Cookie Policy)
• From publicly available sources where permitted by law

• Provide and operate our services
• Create and manage user accounts
• Process payments and orders
• Customer support and service communications
• Security, fraud prevention, and abuse detection
• Service administration and analytics
• Feedback collection and product improvement
• Marketing and (where permitted) personalized content/ads
• Dispute resolution and legal compliance

If we intend to use your data for any new purpose, we will request your consent where required by law.

We never sell personal data. We may share limited data with trusted partners, strictly for the purposes listed above:

• Payment processors and recovery services
• Analytics and performance tools
• Marketing service providers and sponsors (where consented/legitimate)
• Hosting, IT and customer support providers
• Professional advisors and authorities where legally required

Partners are bound by agreements to process data only as instructed and to keep it secure.

We retain personal data only as long as necessary for the purposes described in this Policy, typically 90 days to 2 years after account closure, unless a longer period is required for legal, tax, fraud-prevention or legitimate business needs. Aggregated or anonymised information may be retained indefinitely.

Depending on your location, you may have the right to access, rectify, erase, restrict or object to processing of your data, request portability, and withdraw consent at any time. You can also lodge a complaint with your supervisory authority.

To exercise these rights, email support@oriellelab.com. We will respond in accordance with applicable law.

Opt-out of direct marketing at any time by contacting us at the same email address.

We use cookies and similar technologies for essential site functions, analytics, and (where permitted) personalization. Learn more in our Cookie Policy.

Manage your settings

We use reasonable technical and organizational measures to protect personal data. No method of transmission or storage is 100% secure; any transmission is at your own risk.

Our Service may link to external websites not operated by us. Their privacy practices are not covered by this Policy. We recommend reviewing the privacy policies of any third-party sites you visit.